Shipping

  • $12 flat rate shipping on all orders
  • Please specify where your parcel can be left if you’re not home at time of delivery.  If nothing is specified, we assume you accept our delivery terms of authority to leave and the driver will leave your parcel at the front door
  • Delivery can take from 1 – 7 business days to metro areas, and 14 business days to the rest of Australia (excluding weekends and public holidays).  
  • If a delay is likely to occur beyond our control we will advise you where we can
  • We try to process your orders as quick as possible, if you order before 10am Monday to Friday your order will be packed and sent the same day
  • For all other times, your order will be sent the next business day
  • We do NOT ship to PO boxes
  • We recommend selecting an address where delivery of your goods will be safe, and someone there to accept your parcel eg. Work address
  • Please note drivers are unable to call you prior to delivery, so please carefully select an address where someone will be present, or safe to leave your parcel
  • We don’t ship on weekends or Public holidays

Important:

Please ensure that you enter your correct delivery address, telephone number and any delivery instructions on checkout to ensure successful delivery of your order.  If the courier is unable to complete delivery due to incorrect, impartial or an incomplete address, you will be charged the standard applicable postage rate to resend.

Once your order has been dispatched details such as address are unable to be updated or changed.

 

 

*We aim to meet these delivery times but during busy periods, deliveries may take a little longer. Occasionally tech updates to our systems or force major events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. House of ELLROY cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.  For more information see our Terms & Conditions page.